What is personal information?
Personal information is information about an identifiable individual. This includes information such as a person’s name, address, home phone number, email address, postal/zip code and similar such information. Starcraft may collect non-personal information in the course of using the Starcraft Site. Non-personal information does not identify you as an individual. For example, Starcraft may ask you for your postal code to assist in planning what areas to distribute a sales flyer. Starcraft also collects certain information from users of the Starcraft Site through electronic cookies; this may include the Internet Protocol (IP) address of your computer and your Internet Service Provider, the date and time you visited the website, and the website pages you read and any content you downloaded from the website. Starcraft does not link non-personal information to any other personal information collected in the normal course of its business.
Non-personal information is used by the Starcraft website and system administrators to improve the Starcraft Site and to provide you with the best possible service.
Do I have to give Starcraft my personal information?
In order for Starcraft to provide its products and services to you, the provision of certain personal information will be required. Personal information would need to be provided to order Starcraft products, to facilitate payments and deliveries, and allow for the administration of any customer account, for example. Starcraft may directly or through a trusted third party under contract to carry out certain services, use any information you provide for administration and operational purposes, including managing emails, initiating product warranties, tracking visitor’s use of site, after-the-sales service follow up and other operational purposes that are essential for Starcraft to provide products and/or services you request from Starcraft.
Your personal information will also be used by Starcraft or on its behalf for secondary marketing purposes, such as providing updates on Starcraft products, after-sales and asking for your feedback through surveys and questionnaires. Sharing your personal information with Starcraft for these secondary purposes is entirely your choice. If, at any time, you do not want your personal information used for these secondary purposes, you may submit an electronic request to be removed from our mailing lists by clicking unsubscribe in the footer of the Starcraft Site.
How does Starcraft safeguard my personal information?
The security of your personal information is very important to us. Starcraft takes commercially reasonable steps in accordance with its obligations under Canadian privacy laws to protect personal information against loss or theft, as well as against unauthorized access, disclosure, copying, use or modification. We offer training to our staff stressing the importance of maintaining the highest standards of ethics and confidentiality. If personal information is forwarded to third parties, it is done with your knowledge or consent or in compliance with our obligations at law.
How does Starcraft receive, store and retain my personal information?
All personal information provided to Starcraft in written form is secured in locked facilities with access limited to those who require it to complete their duties. If you are transmitting information to us electronically, Starcraft has in place electronic safeguards and systems to reasonably protect personal information from unauthorized access, collection, use or disclosure.
How long does Starcraft keep my personal information?
Starcraft keeps your personal information for as long as it is necessary for Starcraft to provide you with Starcraft products and services requested, to allow you to reasonably access such information, and to maintain proper administrative records in line with our then-current business practices and legal requirements, in accordance with applicable laws. Please note that any personal information that is not accessed within a one (1) year period will be archived within the Starcraft system in accordance with Starcraft’s information retention practices. Personal information about a customer that is no longer required by Starcraft to fulfill such purposes is shredded and disposed of in a manner that safeguards its confidentiality.
Management of Visitor Information
Except with respect to information automatically collected concerning a user’s online use as indicated in this Policy, Starcraft.ca collects personal information from users on a voluntary basis only. Starcraft shall have the right, but not the obligation, to monitor the content of the site to determine compliance with this Policy Statement, the Website Terms & Conditions and any other operating roles established by Starcraft.
Please direct your questions to:
Starcraft Upholstery Ltd.